Frequently Asked Questions

Frequently Asked Questions (FAQ)

1. Are your candles and diffusers hand-poured?
Yes! All of our candles and diffusers are carefully hand-poured with love and attention to detail to ensure quality and consistency.

2. What kind of wax do you use?
We use high-quality soy wax, which is cleaner burning and eco-friendly. Some products may also include other natural wax blends depending on the scent.

3. Do you use fragrance oils or essential oils?
We primarily use premium fragrance oils to create rich and long-lasting scents. Some products may contain natural essential oils—these are noted in the product description.

4. How do I care for my candle?

  • Trim the wick to ¼ inch before each burn.

  • Burn candles on a heat-safe surface and away from drafts.

  • Allow wax to melt evenly across the surface to prevent tunneling.

5. How do I use the diffuser?

  • Remove the stopper and add your desired fragrance oil if refillable.

  • Insert the diffuser reeds.

  • Flip reeds occasionally for a stronger scent.

  • Keep out of reach of children and pets.

6. Are your products safe?
Yes. We use non-toxic ingredients and follow safety guidelines for candles and diffusers. Always follow usage instructions to ensure safe enjoyment.

7. Do your candles contain allergens?
Some fragrance oils may contain allergens. Any potential allergens are listed in the product description. Always check if you have sensitivities.

8. How long do your candles burn?
Burn times vary by size:

  • Votives: ~15–20 hours

  • Small jars: ~25–35 hours

  • Medium jars: ~50–60 hours

  • Large jars: ~80–100 hours

9. Can I customize a candle or diffuser?
Yes! We offer limited customization options for scents, labels, and packaging. Contact us to discuss your ideas.

10. Do you ship internationally?
Currently, we ship within the United States. International shipping may be offered in the future—stay tuned!

11. What if my order is damaged or incorrect?
Please contact us within 7 days of receiving your order. We’ll work with you to replace the item or provide a refund.

12. Do your products have lot numbers?
Yes! Each batch has a lot number for quality control and traceability. This helps us track ingredients, production, and any potential issues.